The short version
Donations are voluntary gifts, so they are normally final. If you donated by mistake or were charged twice for the same donation, I will refund you in full when you ask within 30 days of the payment.
When I refund
- A donation made by mistake, for example the wrong amount.
- A duplicate: you were charged twice for the same donation.
The request must reach me within 30 days of the payment date. Refunds are always for the full amount of the donation.
How to ask
How long it takes
Refunds go back to the card you paid with. They usually arrive within 5 to 10 business days, depending on your bank. Stripe's processing fees are not a reason for me to hold anything back: you get the full donation.
The toy
The toy ($30 to a US address, $40 anywhere else, shipping included) is a purchase, not a donation, so the rules below apply to it. The plain $5, $10 and $25 donations keep the policy above.
- Damaged or lost in the post. Tell me within 30 days of the delivery estimate (US: 5 to 10 business days after you order; worldwide: 2 to 6 weeks) and I will send a replacement or refund you, your choice.
- Your right to return unused goods. If the law where you live gives you that right (for example in the EU and the UK, usually 14 days from delivery), you can return an unused toy for a refund. Tell me within that period and I will tell you where to send it.
Everything else
A plain donation buys no product or service, so there is nothing to return. Outside the cases above, or after 30 days, you are welcome to write to me and I will look at it, but I am not obliged to refund. Your rights under consumer law are not affected. See also the Terms.
Contact
Nikita Vale, trading as Nikita Vale Studio · Lisbon, Portugal
[email protected]